{"id":72,"date":"2026-04-21T10:28:40","date_gmt":"2026-04-21T08:28:40","guid":{"rendered":"https:\/\/turritap.com\/?page_id=72"},"modified":"2026-04-21T11:56:43","modified_gmt":"2026-04-21T09:56:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/turritap.com\/de\/refund_returns\/","title":{"rendered":"R\u00fcckerstattungs- und Garantiebestimmungen"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"72\" class=\"elementor elementor-72\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a9817d9 e-con-full e-flex e-con e-parent\" data-id=\"3a9817d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7007d82f elementor-widget elementor-widget-text-editor\" data-id=\"7007d82f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>R\u00fcckerstattungs- &amp; Garantiebedingungen \u2013 Turritap<\/strong><\/p>\n<p><strong>Widerrufsrecht <\/strong><\/p>\n<p>Als Verbraucher innerhalb der EU haben Sie das Recht, Ihre Bestellung zu stornieren. <strong>innerhalb von 14 Tagen nach Erhalt<\/strong>, ohne Angabe von Gr\u00fcnden. Nach der Stornierung haben Sie weitere 14 Tage Zeit, das Produkt zur\u00fcckzugeben.<\/p>\n<p><strong>Was Sie erwarten k\u00f6nnen:<\/strong><\/p>\n<ul>\n<li>Sie erhalten eine vollst\u00e4ndige R\u00fcckerstattung des Kaufbetrags<\/li>\n<li>R\u00fcckerstattungen werden innerhalb von 14 Tagen nach Erhalt der R\u00fccksendung vorgenommen<\/li>\n<li>R\u00fcckerstattungen gelten nur f\u00fcr das Produkt und beinhalten keine Versandkosten<\/li>\n<li>Wir k\u00f6nnen die R\u00fcckerstattung verz\u00f6gern, bis wir das Produkt erhalten haben<\/li>\n<\/ul>\n<p><strong>Bedingungen:<\/strong><\/p>\n<ul>\n<li>Das Produkt kann wie im Gesch\u00e4ft getestet werden<\/li>\n<li>Das Produkt muss vollst\u00e4ndig und in der Originalverpackung zur\u00fcckgegeben werden<\/li>\n<li>Damage caused during installation or resulting from excessive use may be deducted from the refund<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><strong>Freiwilliger 30-t\u00e4giger Testzeitraum<\/strong><\/p>\n<p>Zus\u00e4tzlich zum gesetzlichen Widerrufsrecht bietet Turritap eine <strong>30-t\u00e4gige Testphase<\/strong>.<\/p>\n<p>Das bedeutet:<\/p>\n<ul>\n<li>Sie d\u00fcrfen Turritap zu Hause verwenden<\/li>\n<li>Nicht zufrieden? Sie k\u00f6nnen es innerhalb von 30 Tagen zur\u00fcckgeben<\/li>\n<li>Sie erhalten eine vollst\u00e4ndige R\u00fcckerstattung des Kaufbetrags<\/li>\n<\/ul>\n<p><strong>Bedingung:<\/strong><br>Das Produkt wurde nicht besch\u00e4digt und wurde normal verwendet.<\/p>\n<p>Die R\u00fccksendekosten gehen zu Ihren Lasten.<\/p>\n<p><\/p>\n<p><strong>Garantie<\/strong><\/p>\n<p><strong>Keramikkern von Turritella<\/strong><\/p>\n<p>Wir bieten eine 10-j\u00e4hrige gewerbliche Garantie.<\/p>\n<p>Diese Garantie deckt ab:<\/p>\n<ul>\n<li>Material- und Herstellungsfehler<\/li>\n<li>normaler Haushaltsgebrauch<\/li>\n<\/ul>\n<p><strong>Andere Komponenten<\/strong><\/p>\n<p>Die \u00fcbrigen Komponenten fallen unter die gesetzliche Gew\u00e4hrleistung von mindestens 2 Jahren.<\/p>\n<p><strong>Bel\u00fcfter <\/strong><\/p>\n<ul>\n<li>Herstellergarantie: bis zu 10 Jahre auf Material- und Herstellungsfehler<\/li>\n<li>In der Praxis gilt bei normaler Beanspruchung eine k\u00fcrzere Lebensdauer<\/li>\n<\/ul>\n<p>Turritap folgt in dieser Hinsicht den Allgemeinen Gesch\u00e4ftsbedingungen des Lieferanten.<\/p>\n<p><strong>Dichtringe und Gummidichtungen<\/strong><\/p>\n<p>Gummiringe und Dichtungen gelten als Verschlei\u00dfteile. Diese unterliegen:<\/p>\n<ul>\n<li>die gesetzliche Sachm\u00e4ngelhaftung zum Zeitpunkt der Lieferung<\/li>\n<li>keine erweiterte Garantie f\u00fcr normalen Gebrauch und Verschlei\u00df<\/li>\n<\/ul>\n<p><strong>Was nicht von der Garantie abgedeckt ist<\/strong><\/p>\n<p>Die Garantie gilt nicht in folgenden F\u00e4llen:<\/p>\n<ul>\n<li>normale Abnutzung (wie Kalkablagerungen oder Verunreinigungen)<\/li>\n<li>unsachgem\u00e4\u00dfe Verwendung oder fehlerhafte Installation<\/li>\n<li>Sch\u00e4den, die durch Modifikationen oder Reparaturen durch Dritte verursacht wurden<\/li>\n<li>use outside &nbsp;normal domestic use<\/li>\n<li>unsachgem\u00e4\u00dfe Pflege (z. B. die Verwendung von Scheuermitteln)<\/li>\n<\/ul>\n<p><strong>Was machen wir, wenn es ein Problem gibt?<\/strong><\/p>\n<p>Wenn ein Produkt nicht dem Kaufvertrag entspricht, haben Sie nach EU-Recht Anspruch auf eine der folgenden Abhilfema\u00dfnahmen:<\/p>\n<ul>\n<li>reparieren, oder<\/li>\n<li>Ersatz, oder<\/li>\n<li>(Teil-)R\u00fcckerstattung<\/li>\n<\/ul>\n<p>Dies wird immer im Einklang mit der geltenden EU-Verbraucherschutzgesetzgebung stehen.<\/p>\n<p><\/p>\n<p><strong>R\u00fcckgabe oder Garantieanspr\u00fcche<\/strong><\/p>\n<p>Bitte kontaktieren Sie uns \u00fcber:<br><strong>support@turritap.com<\/strong><\/p>\n<p>Bitte f\u00fcgen Sie hinzu:<\/p>\n<ul>\n<li>Ihre Bestellnummer<\/li>\n<li>eine kurze Beschreibung des Problems<\/li>\n<li>ein Foto oder Video, falls zutreffend<\/li>\n<\/ul>\n<p>We will respond within 10 working days.<\/p>\n<p><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Warranty Policy \u2013 Turritap Right of Withdrawal As a consumer within the EU, you have the right to cancel your order within 14 days of receipt, without giving any reason. After cancellation, you have a further 14 days to return the product. What you can expect: You will receive a full refund of [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-72","page","type-page","status-publish","hentry"],"acf":[],"spectra_custom_meta":{"_wds_readability":["a:4:{s:5:\"score\";i:42;s:9:\"raw_score\";i:42;s:11:\"is_readable\";b:0;s:5:\"error\";b:0;}"],"_edit_lock":["1776772582:6"],"_elementor_edit_mode":["builder"],"_elementor_template_type":["wp-page"],"_elementor_version":["4.0.3"],"_elementor_pro_version":["4.0.3"],"_wp_page_template":["default"],"_elementor_data":["[{\"id\":\"3a9817d9\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":\"98.716\"},\"_flex_size\":\"none\",\"_element_width\":\"initial\"},\"elements\":[{\"id\":\"7007d82f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p><strong>Refund &amp; Warranty Policy \\u2013 Turritap<\\\/strong><\\\/p>\\n<p><strong>Right of Withdrawal <\\\/strong><\\\/p>\\n<p>As a consumer within the EU, you have the right to cancel your order <strong>within 14 days of receipt<\\\/strong>, without giving any reason. After cancellation, you have a further 14 days to return the product.<\\\/p>\\n<p><strong>What you can expect:<\\\/strong><\\\/p>\\n<ul>\\n<li>You will receive a full refund of the purchase amount<\\\/li>\\n<li>Refunds will be issued within 14 days of receiving the return<\\\/li>\\n<li>Refunds apply only to the product and do not include shipping costs<\\\/li>\\n<li>We may delay the refund until we have received the product<\\\/li>\\n<\\\/ul>\\n<p><strong>Conditions:<\\\/strong><\\\/p>\\n<ul>\\n<li>The product may be tested as you would in a shop<\\\/li>\\n<li>The product must be returned complete and in its original packaging<\\\/li>\\n<li>Damage caused during installation or resulting from excessive use may be deducted from the refund<\\\/li>\\n<\\\/ul>\\n<p><strong>&nbsp;<\\\/strong><strong>Voluntary 30-Day Trial Period<\\\/strong><\\\/p>\\n<p>In addition to the statutory right of withdrawal, Turritap offers a <strong>30-day trial period<\\\/strong>.<\\\/p>\\n<p>This means:<\\\/p>\\n<ul>\\n<li>You may use Turritap at home<\\\/li>\\n<li>Not satisfied? 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These are subject to:<\\\/p>\\n<ul>\\n<li>the standard statutory legal guarantee at the time of delivery<\\\/li>\\n<li>no extended warranty for normal use and wear<\\\/li>\\n<\\\/ul>\\n<p><strong>What Is Not Covered by the Warranty?<\\\/strong><\\\/p>\\n<p>The warranty does not apply in cases of:<\\\/p>\\n<ul>\\n<li>normal wear and tear (such as limescale or contamination)<\\\/li>\\n<li>improper use or incorrect installation<\\\/li>\\n<li>damage caused by modifications or repairs by third parties<\\\/li>\\n<li>use outside &nbsp;normal domestic use<\\\/li>\\n<li>improper care (such as using abrasive cleaners)<\\\/li>\\n<\\\/ul>\\n<p><strong>What do we do if there is a problem?<\\\/strong><\\\/p>\\n<p>If a product does not conform to the contract of sale, you are entitled under EU law to one of the following remedies:<\\\/p>\\n<ul>\\n<li>repair, or<\\\/li>\\n<li>replacement, or<\\\/li>\\n<li>(partial) refund<\\\/li>\\n<\\\/ul>\\n<p>This will always be in line with the applicable EU 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