{"id":72,"date":"2026-04-21T10:28:40","date_gmt":"2026-04-21T08:28:40","guid":{"rendered":"https:\/\/turritap.com\/?page_id=72"},"modified":"2026-04-21T11:56:43","modified_gmt":"2026-04-21T09:56:43","slug":"terugbetalingen_retourzendingen","status":"publish","type":"page","link":"https:\/\/turritap.com\/nl\/refund_returns\/","title":{"rendered":"Teruggave- en Garantiebeleid"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"72\" class=\"elementor elementor-72\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a9817d9 e-con-full e-flex e-con e-parent\" data-id=\"3a9817d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7007d82f elementor-widget elementor-widget-text-editor\" data-id=\"7007d82f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Terugbetalings- &amp; Garantiebeleid \u2013 Turritap<\/strong><\/p>\n<p><strong>Herroepingsrecht <\/strong><\/p>\n<p>Als consument binnen de EU heb je het recht om je bestelling te annuleren <strong>binnen 14 dagen na ontvangst<\/strong>, zonder opgaaf van reden. Na annulering heb je nog 14 dagen de tijd om het product te retourneren.<\/p>\n<p><strong>Wat u kunt verwachten:<\/strong><\/p>\n<ul>\n<li>U ontvangt een volledige terugbetaling van het aankoopbedrag<\/li>\n<li>Terugbetalingen worden binnen 14 dagen na ontvangst van de retourzending uitgevoerd.<\/li>\n<li>Teruggaven zijn alleen van toepassing op het product en zijn exclusief verzendkosten<\/li>\n<li>We kunnen de terugbetaling uitstellen totdat we het product hebben ontvangen<\/li>\n<\/ul>\n<p><strong>Voorwaarden:<\/strong><\/p>\n<ul>\n<li>Het product kan getest worden alsof u in een winkel bent<\/li>\n<li>Het product moet volledig en in de originele verpakking worden geretourneerd<\/li>\n<li>Damage caused during installation or resulting from excessive use may be deducted from the refund<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><strong>Vrijblijvende proefperiode van 30 dagen<\/strong><\/p>\n<p>Naast het wettelijke herroepingsrecht biedt Turritap een <strong>30 dagen proefperiode<\/strong>.<\/p>\n<p>Dit betekent:<\/p>\n<ul>\n<li>U kunt Turritap thuis gebruiken<\/li>\n<li>Niet tevreden? U kunt het binnen 30 dagen retourneren<\/li>\n<li>U ontvangt een volledige terugbetaling van het aankoopbedrag<\/li>\n<\/ul>\n<p><strong>Conditie:<\/strong><br>Het product is niet beschadigd en is normaal gebruikt.<\/p>\n<p>De verzendkosten voor retourneren zijn voor eigen rekening.<\/p>\n<p><\/p>\n<p><strong>Garantie<\/strong><\/p>\n<p><strong>Keramisch Kern van Turritap<\/strong><\/p>\n<p>Wij bieden 10 jaar garantie op commercieel gebruik.<\/p>\n<p>Deze garantie dekt:<\/p>\n<ul>\n<li>materi\u00eble en fabricagefouten<\/li>\n<li>normaal huishoudelijk gebruik<\/li>\n<\/ul>\n<p><strong>Overige onderdelen<\/strong><\/p>\n<p>De overige onderdelen vallen onder de wettelijke garantie van minimaal 2 jaar.<\/p>\n<p><strong>Beluchters <\/strong><\/p>\n<ul>\n<li>Fabrieksgarantie: tot 10 jaar op materiaal- en fabricagefouten.<\/li>\n<li>In de praktijk geldt bij normaal gebruik een kortere levensduur<\/li>\n<\/ul>\n<p>Turritap volgt de algemene voorwaarden van de leverancier hierin.<\/p>\n<p><strong>Rubberen ringen en afdichtingen<\/strong><\/p>\n<p>Rubberen ringen en afdichtingen worden beschouwd als slijtdelen. Deze zijn onderhevig aan:<\/p>\n<ul>\n<li>de wettelijke garantie die geldt op het moment van levering<\/li>\n<li>geen verlengde garantie voor normaal gebruik en slijtage<\/li>\n<\/ul>\n<p><strong>Wat valt niet onder de garantie?<\/strong><\/p>\n<p>De garantie is niet van toepassing in gevallen van:<\/p>\n<ul>\n<li>normale slijtage (zoals kalkaanslag of vervuiling)<\/li>\n<li>onjuist gebruik of onjuiste installatie<\/li>\n<li>schade veroorzaakt door wijzigingen of reparaties door derden<\/li>\n<li>use outside &nbsp;normal domestic use<\/li>\n<li>Onjuiste verzorging (zoals het gebruik van schurende reinigingsmiddelen)<\/li>\n<\/ul>\n<p><strong>Wat moeten we doen als er een probleem is?<\/strong><\/p>\n<p>Indien een product niet aan de koopovereenkomst voldoet, heeft u op grond van het EU-recht recht op een van de volgende rechtsmiddelen:<\/p>\n<ul>\n<li>repareren, of<\/li>\n<li>vervanging, of<\/li>\n<li>gedeeltelijke terugbetaling<\/li>\n<\/ul>\n<p>Dit zal altijd in overeenstemming zijn met de toepasselijke EU-consumentenbeschermingswetgeving.<\/p>\n<p><\/p>\n<p><strong>Retourzendingen of Garantieclaims<\/strong><\/p>\n<p>Neem contact met ons op via:<br><strong>support@turritap.com<\/strong><\/p>\n<p>Gelieve op te nemen:<\/p>\n<ul>\n<li>uw bestelnummer<\/li>\n<li>een korte beschrijving van het probleem<\/li>\n<li>een foto of video indien van toepassing<\/li>\n<\/ul>\n<p>We will respond within 10 working days.<\/p>\n<p><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Warranty Policy \u2013 Turritap Right of Withdrawal As a consumer within the EU, you have the right to cancel your order within 14 days of receipt, without giving any reason. After cancellation, you have a further 14 days to return the product. What you can expect: You will receive a full refund of [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-72","page","type-page","status-publish","hentry"],"acf":[],"spectra_custom_meta":{"_wds_readability":["a:4:{s:5:\"score\";i:42;s:9:\"raw_score\";i:42;s:11:\"is_readable\";b:0;s:5:\"error\";b:0;}"],"_edit_lock":["1776772582:6"],"_elementor_edit_mode":["builder"],"_elementor_template_type":["wp-page"],"_elementor_version":["4.0.3"],"_elementor_pro_version":["4.0.3"],"_wp_page_template":["default"],"_elementor_data":["[{\"id\":\"3a9817d9\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":\"98.716\"},\"_flex_size\":\"none\",\"_element_width\":\"initial\"},\"elements\":[{\"id\":\"7007d82f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p><strong>Refund &amp; Warranty Policy \\u2013 Turritap<\\\/strong><\\\/p>\\n<p><strong>Right of Withdrawal <\\\/strong><\\\/p>\\n<p>As a consumer within the EU, you have the right to cancel your order <strong>within 14 days of receipt<\\\/strong>, without giving any reason. After cancellation, you have a further 14 days to return the product.<\\\/p>\\n<p><strong>What you can expect:<\\\/strong><\\\/p>\\n<ul>\\n<li>You will receive a full refund of the purchase amount<\\\/li>\\n<li>Refunds will be issued within 14 days of receiving the return<\\\/li>\\n<li>Refunds apply only to the product and do not include shipping costs<\\\/li>\\n<li>We may delay the refund until we have received the product<\\\/li>\\n<\\\/ul>\\n<p><strong>Conditions:<\\\/strong><\\\/p>\\n<ul>\\n<li>The product may be tested as you would in a shop<\\\/li>\\n<li>The product must be returned complete and in its original packaging<\\\/li>\\n<li>Damage caused during installation or resulting from excessive use may be deducted from the refund<\\\/li>\\n<\\\/ul>\\n<p><strong>&nbsp;<\\\/strong><strong>Voluntary 30-Day Trial Period<\\\/strong><\\\/p>\\n<p>In addition to the statutory right of withdrawal, Turritap offers a <strong>30-day trial period<\\\/strong>.<\\\/p>\\n<p>This means:<\\\/p>\\n<ul>\\n<li>You may use Turritap at home<\\\/li>\\n<li>Not satisfied? You can return it within 30 days<\\\/li>\\n<li>You will receive a full refund of the purchase amount<\\\/li>\\n<\\\/ul>\\n<p><strong>Condition:<\\\/strong><br>The product has not been damaged and has been used normally.<\\\/p>\\n<p>Return postage costs are at your own expense.<\\\/p>\\n<p><\\\/p>\\n<p><strong>Warranty<\\\/strong><\\\/p>\\n<p><strong>Ceramic Core of Turritap<\\\/strong><\\\/p>\\n<p>We provide a 10-year commercial warranty.<\\\/p>\\n<p>This warranty covers:<\\\/p>\\n<ul>\\n<li>material and manufacturing defects<\\\/li>\\n<li>normal domestic use<\\\/li>\\n<\\\/ul>\\n<p><strong>Other Components<\\\/strong><\\\/p>\\n<p>The other components are covered by the statutory legal guarantee of at least 2 years.<\\\/p>\\n<p><strong>Aerators <\\\/strong><\\\/p>\\n<ul>\\n<li>Manufacturer's warranty: up to 10 years for material and manufacturing defects<\\\/li>\\n<li>In practice, a shorter service life applies under normal use<\\\/li>\\n<\\\/ul>\\n<p>Turritap follows the supplier's terms and conditions in this regard.<\\\/p>\\n<p><strong>Rubber Rings and Seals<\\\/strong><\\\/p>\\n<p>Rubber rings and seals are considered wear parts. These are subject to:<\\\/p>\\n<ul>\\n<li>the standard statutory legal guarantee at the time of delivery<\\\/li>\\n<li>no extended warranty for normal use and wear<\\\/li>\\n<\\\/ul>\\n<p><strong>What Is Not Covered by the Warranty?<\\\/strong><\\\/p>\\n<p>The warranty does not apply in cases of:<\\\/p>\\n<ul>\\n<li>normal wear and tear (such as limescale or contamination)<\\\/li>\\n<li>improper use or incorrect installation<\\\/li>\\n<li>damage caused by modifications or repairs by third parties<\\\/li>\\n<li>use outside &nbsp;normal domestic use<\\\/li>\\n<li>improper care (such as using abrasive cleaners)<\\\/li>\\n<\\\/ul>\\n<p><strong>What do we do if there is a problem?<\\\/strong><\\\/p>\\n<p>If a product does not conform to the contract of sale, you are entitled under EU law to one of the following remedies:<\\\/p>\\n<ul>\\n<li>repair, or<\\\/li>\\n<li>replacement, or<\\\/li>\\n<li>(partial) refund<\\\/li>\\n<\\\/ul>\\n<p>This will always be in line with the applicable EU 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